FAQ

There is plenty of frequently asked question from our beloved customer, so here we have established a dedicated customer support system to address their queries and concerns promptly and effectively. We understand the importance of providing clear and comprehensive information to our customers, enabling them to make informed decisions and have a seamless experience with our coconut shell charcoal briquettes products.

Our coconut shell charcoal briquettes products typically require a minimum order of a 20 feet container. 

When making a purchase, the final quantity of the product you intend to buy is determined by two variables, the packaging in which the product is contained, and the specific type of the product itself. These two factors play a crucial role in determining the overall volume or amount of the product that will be included in your order.

For instance, in the case of purchasing a product with a cube shape that packed per 1 kilograms, the resulting quantity you would receive in a single container is approximately 18,500 kilograms. Simultaneously, choosing bulk packaging with 20 kg master boxes allows you to get significantly higher capacity utilization within the container, approximately 19,000 kilograms ++.

The moment we receive the initial down payment, our standard production duration is 30 days. Within this time frame, our dedicated team of skilled professionals diligently carries out each step of the manufacturing process to ensure the completion of your order to the highest quality standards. 

The production of coconut shell charcoal briquettes in general require this process : product manufacturing, package printing, packaging process, loading products, and transportation to the port. 

Here's a step-by-step guide on how to place an order with our company :

1. Product Selection
   Choose the shape and size that best align with your specific requirements and preferences for coconut shell charcoal briquettes. There are several shapes that we offer, from cubes, hexagonal to cylinders. And sizes may vary according to the shape you choose.

2. Content Requirement
   In terms of the product's ash content, we offer you a flexible range of options, allowing you to tailor it according to your specific needs. Starting from as low as 1.9% ash content, you can opt for a cleaner and more refined product, which is ideal for applications requiring minimal residue or waste. On the other hand, you can choose a slightly higher ash content until 5% up, which may offer specific advantages in certain applications.

3. Package Selection
   During the process of selecting packaging, it is necessary to decide on both the dimensions of the box and the specific box model to be used.
   Typically, inner boxes are commonly utilized in either 1 kg or 5 kg sizes, whereas master boxes can be chosen in either 10 kg or 20 kg options. For the box model, you have the flexibility to opt for either a glossy or matte (doff) finish, depending on the aesthetic and functional preferences you wish to convey. Furthermore, to add an extra touch of elegance or uniqueness, you can complement your chosen finish with embossed or debossed designs, which provide a tactile and visually appealing element to the packaging. 

4. Request a Quotation
   Contact our sales team through our website, email, or phone to request a quotation. Provide the details of the products you want to order, including quantities, customization preferences, and any special requirements.

Please do not hesitate to reach out to our friendly and professional sales team if you need any guidance or have any doubts during any ordering process.

After our sales team sent you with a detailed quotation, including the total cost, lead time, and any applicable shipping or handling charges. Take the time to review the quotation thoroughly and ask for clarification if needed. Once you are satisfied with the quotation and ready to proceed with this notes : 

1. Down Payment
   The down payment amount equals 50% of the value stated in the proforma invoice that was sent to you. Once we receive the down payment, we will start processing your order immediately. Our team will swing into action to ensure a smooth and timely delivery of your coconut shell charcoal briquettes products.

2. Final Payment
   The final payment will be the difference between the actual quantity of the product and the quantity stated in the proforma invoice. 

3. Bank Account
   This is the only Bank Account that our company uses for all transactions. Kindly ensure that the final payment is remitted to the following bank account:

Bank Name : [Insert Bank Name]
Account Name : [Insert Account Name]
Account Number: [Insert Account Number]
SWIFT/BIC Code : [Insert SWIFT/BIC Code]

Please ensure that you provide the correct reference or invoice number when making the payment, as this will help us identify your transaction swiftly and accurately. Additionally, kindly notify us via email or phone once the payment has been initiated, so we can confirm its receipt and promptly proceed with the necessary arrangements.