Our commitment to addressing the frequently asked questions of our beloved customers stems from
our dedication to their happiness and success.

Frequently Asked Question

There is plenty of frequently asked question from our beloved customer, so here we have established a dedicated customer support system to address their queries and concerns promptly and effectively. We understand the importance of providing clear and comprehensive information to our customers, enabling them to make informed decisions and have a seamless experience with our coconut shell charcoal briquettes products.

1. Minimum Order Quantity (MOQ)

Our coconut shell charcoal briquettes products typically require a minimum order of a 20 feet container

When making a purchase, the final quantity of the product you intend to buy is determined by two variables, the packaging in which the product is contained, and the specific type of the product itself. These two factors play a crucial role in determining the overall volume or amount of the product that will be included in your order.

For instance, in the case of purchasing a product with a cube shape that packed per 1 kilograms, the resulting quantity you would receive in a single container is approximately 18,500 kilograms. Simultaneously, choosing bulk packaging with 20 kg master boxes allows you to get significantly higher capacity utilization within the container, approximately 19,000 kilograms ++.

2. Lead Time

The moment we receive the initial down payment, our standard production duration is 30 days. Within this time frame, our dedicated team of skilled professionals diligently carries out each step of the manufacturing process to ensure the completion of your order to the highest quality standards. 

The production of coconut shell charcoal briquettes in general require this process : product manufacturing, package printing, packaging process, loading products, and transportation to the port. 

3. How To Order

Here's a step-by-step guide on how to place an order with our company :

Please do not hesitate to reach out to our friendly and professional sales team if you need any guidance or have any doubts during any ordering process.

4. Payment 

After our sales team sent you with a detailed quotation, including the total cost, lead time, and any applicable shipping or handling charges. Take the time to review the quotation thoroughly and ask for clarification if needed. Once you are satisfied with the quotation and ready to proceed with this notes : 

Bank Name : [Insert Bank Name]
Account Name : [Insert Account Name]
Account Number: [Insert Account Number]
SWIFT/BIC Code : [Insert SWIFT/BIC Code]

Please ensure that you provide the correct reference or invoice number when making the payment, as this will help us identify your transaction swiftly and accurately. Additionally, kindly notify us via email or phone once the payment has been initiated, so we can confirm its receipt and promptly proceed with the necessary arrangements.